Salesforce is the global leader in Customer Relationship Management (CRM), empowering companies of every size and industry to connect with their customers in a whole new way through cloud-based sales, service, marketing, and analytics applications. By unifying client data onto a single platform, Salesforce drives organizational alignment, automates complex workflows, and accelerates global business growth.

• Direct CRM workspace embedding: Eliminate application boundaries with a reactive widget engine that allows authorized users to view live Salesforce data and log customer cases without opening the core CRM interface.

• Pre-built and fully monitored API provider: Secure your technical pipeline with an out-of-the-box API provider that is fully monitored and supported by LumApps against Salesforce platform API version updates.

The integration between Salesforce and LumApps operates across multiple key pillars:

Core CRM & Support Widgets

• Salesforce Cases Form Widget: Enable any employee to capture and submit client inquiries or feedback into Salesforce using secure email connectivity.

• Administrative Form Control: Empower workspace administrators to design standardized entry fields and restrict maximum letter counts to optimize ticket routing.

• Consolidated Queue Visualization: Render real-time Salesforce Case listings or aggregated ticket counts natively within specialized support portals.

Advanced No-Code Micro-Apps & Developer Tools

• Pre-Built Salesforce API Provider: Accelerate backend engineering timelines by leveraging the LumApps Companion add-on to build custom workflows inside the no-code micro-app studio.

• Proactive API Maintenance: Ensure continuous operational uptime with an automated monitoring loop where LumApps manages endpoint updates and refines customer micro-apps whenever Salesforce changes its API parameters.